frequently asked questions! is an Account Shop which main focus is on selling CS:GO Prime and Non-Prime Accounts for the best possible price point on the Market. We do not only provide excellent and functional Accounts but we also offer all of our Customers a fast Support response whenever there is help needed or if there are questions that need to be answered.

Yes, You will receive the E-Mail and Password of the CS:GO Prime Account you bought after the purchase so you can change the login Information as you wish. Above said does not apply to the Private Rank 2 and FaceIt Ready accounts; those are not full access.

Yes, you will get an E-Mail with the account Information (E-Mail, E-Mail Password, Username and Password), Right after the purchase went through.

As of now, there currently is no way to sell your Account to us, and we also don't provide a place to sell them to other Customers.

Our primary Method of Payment is PayPal and CryptoCurrency, with it you can enjoy instant delivery of our Product directly to you. If you want to pay with an different payment method, please join our Discord Server: , Please don't hesitate to contact us and we will find a Payment method that works the best for you!

The delivery of your CS:GO Prime or Non-Prime Account is instant completed once the purchase went through, The needed Account Information to login will be sent to you via E-Mail provided by you in the purchasing process.

You will receive a link in your E-Mail that is associated with the Website in which you will get the needed info to login to the Account. For those who purchased a Premium CS:GO Prime Account we recommend you to change your Steam E-mail and Password and, if possible, also actived the Steam Guard and add a Phone Number to said Account.

Changing your email address in Steam is a simple process:
1. In the Steam client, select Settings from the Steam menu at the top left. ('Preferences' for the Mac client). Within the Account tab, select Change contact E-Mail…
2. Enter your Steam Account password along with your new email and click Next.
3. Steam Support will immediately E-Mail you a link to click on to verify your new E-Mail address. Do not close the Steam dialogue box while you retrieve the E-Mail. If you don't receive the email, please try using an email address with a different email provider.
4. Return to Steam after you see the Success! page. The dialogue box in Steam should now confirm the email change. Please click "Finish" to complete the process. If you see an error message anytime during this process wait a few minutes and try again.

Open the Steam client and go to Settings (Preferences on a Mac):

Select "Change Password...":

Enter your current password:

An email from Steam Support will be sent to the email address associated with your Steam account. If you don't receive an email, make sure to check your spam folder.
Enter the 5 character code from the email and enter a new password. NOTE: It must not be a previous password and must meet the password strength requirements.

When you've completed changing your password, you'll receive confirmation by email.

Install the Steam app for IOS or Android

Once you've installed the app and signed in with your Steam account credentials, tap the menu icon at the top left to expose the app's main menu. Select "Steam Guard" from the top of the menu.

From here you can select "Add Authenticator" to setup your authenticator, or "Help" to learn more.

Next you'll enter a phone number, one that we can confirm with a text message. If you ever lose access to your Steam account, you can quickly recover it by asking Steam to send a text to this phone number.


Enter your phone number. Add the international prefix from the drop down.

Steam will send a confirmation code to your phone.

Enter the code we've sent to that phone number. If you didn't receive the text, you resend it using the link at the bottom of the screen. Note: Depending on your carrier, messages can be temporarily delayed. If you don't receive the text after a few hours, please contact Steam Support for additional assistance.

When the code is successfully entered, we'll present you with a Recovery code. Write down the code and store it in a safe place. Do not skip this step.

When the mobile authenticator is successfully enabled, you'll be presented with a unique Steam Guard code that will periodically refresh. When you log in to Steam you'll be asked to enter the code.


Log in to Steam (using the application or a web browser) and click on your profile name located in the top right corner.

Select 'Account Details' from the dropdown menu.

Under 'Contact Info', select 'Add a phone number'. If a phone number has already been added to the account, you will see 'Manage your phone number' instead.

Enter your phone number and select 'Next'. We will send an SMS message containing your confirmation code - Enter this code to verify that we have the correct information.

You're done!

The matchmaking pool is divided into two groups. Non-Prime Accounts and Prime Accounts, those are divided into multiple different sub-groups calculated trough the Trustfactor of an Account. When queuing for a match in the party, the person with the lowest trust factor will be the person who decides the sub-group. When playing matches of CS: GO, you will typically gain more trust factor, especially trough commends and playtime. But you can also lose it trough reports. As your Trustfactor rises or falls, you will encounter different types of enemies, ranging from more cheaters in low Trustfactor groups to friendly players in high Trustfactor groups.

When playing CS: GO, every player has a hidden Trustfactor that is only visible to teammates in a party if they have a Trustfactor that a lot higher than yours. The specific factors on how Trustfactor is calculated aren't public, but there are generally some things to do to increase it. Just by playing the game regularly and preferably being friendly while communicating with the team, you will increase your trust factor. Aside from just playing the game, you can also enhance it trough a good looking Steam profile (other games with some playtime, Steam Level), Commends left by players in-game, or a Prime status upgrade. You can also increase it by adding a phone number to your Steam account and enabling the Steam Guard. Your Trustfactor can obviously also get lower if you get reported often, and you are a bad member of the Steam community (kicking people, being unfriendly, etc.)

In CS:GO, Prime Accounts can queue up for Prime Matchmaking. Prime Matchmaking will make you encounter fewer cheaters, and you will have a better overall experience while playing CS:GO. Usually, you will need to reach Private Rank Level 21 in CS:GO and add a phone number to receive said Prime Status. But it is also possible to buy it from the Steam Store or get it from an old CS:GO Account created before the game went free to play.

The Loyalty Badge was handed out to CS: GO players who had bought the game before it went free to play. It doesn't make a massive difference in Trustfactor, but as the Steam Accounts associated with the need to be around two years old by now, they usually have a higher Trust factor. As there is no way to create new Loyalty Badge Accounts, the stock is limited and will be gone at some point.

To participate in Competetive matchmaking, you will need to reach Private Rank 2. You need to earn 2000 XP to do so. There is a one-day cooldown after 2 Wins each day if you haven't won 10 games yet. This limits the number of games you can play each day, and a Private Rank 2 Account removes the hustle of getting the first 2000 XP to hop into Competitive matchmaking instantly.

To play on FaceIT matchmaking, you will need to have played at least 25 hours in CS: GO. After you've reached those 25 hours, you can play on it and enjoy a cheater free matchmaking experience.

A giveaway is defined as a type of promotion in which prizes are randomly given away to users who enter the promotion by completing free of charge actions. In our giveaway, which is a monthly event hosted exclusively only on our Twitter Page, You have a chance to win 1 Premium CS:GO Prime Account.